With over 20 years of experience, our partner is the leader in homesourcing. The company’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates. We help the world’s finest brands efficiently meet the demands of the changing environment with a scalable, secure global network of home-based employees and a proprietary cloud-based platform that deliver stellar results.
To get support from one of our Tech Pros just purchase a one-time fix or subscription. After your purchase, you can connect to a Tech Pro via phone or online chat and if needed the Tech Pro can also perform a virtual house call. You can also schedule a callback to have a Tech Pro fix your issue at a more convenient time.
Remote sessions require your permission to perform to start, you remain in complete control of the remote connection at all times, and you can see everything the technician does.
We cover nearly all internet-connected devices, including, but not limited to: personal computers (PCs, Macs), smartphones (Android & iOS), Smart TVs, printers, routers, sound systems, gaming systems, home theaters, automation systems, digital assistants, drones, etc.
We cover the latest OS versions of Mac, Windows, Android, and iOS and older versions still supported by the manufacturer. At this time, we do not support Linux.
We can diagnose and resolve almost any tech problem via remote technical support. Some of the types of issues we have recently solved are: connecting devices to a home network, tuning up a slow computer, removing viruses or malware, setting up a new printer or device to the internet, recovering lost or deleted files, updating or installing new OS system or software, migrating data, help with password recovery, and more.
Our Tech Pros have been solving tech issues for years across all brands and devices. They go through rigorous hiring and training processes and receive robust coaching and mentoring from our senior staff and hands-on learning experiences.
Our monthly and annual subscription plans cover all internet-connected devices that you own at a single physical address, this includes computers and mobile phones to printers, Smart TVs, and even drones.