- Often times, when a business owner or manager answers a negative review, they can take it personally. This is understandable, but can often times make the situation worse.
- Never have to worry about reviews again as our staff will answer them professionally on behalf of your business.
- Never let a review fall through the cracks.
- Attract new customers by showing people you care about their experience.
Often times, in the case of a negative review, the response is just as much for the potentially thousands of people that will look you up online as much as it is for the customer who had the negative experience. Your business has a voice and whether you like it or not, people take reviews very seriously. Make sure your side of the story is being taken into consideration when it comes to negative reviews, and that you are creating that positive customer relationship with positive reviewers.
What is the process of answering negative reviews? We first craft a response to the negative review in question. Then, it is sent to the business owner or manager for approval as well as their input on details we might not know. Once it is approved by the owner or manager, we post the response.
We promptly thank the reviewer with the goal that they will help spread the word on behalf of the business.