We are a family owned business and have stayed that way for 14 years. We don’t work out of fancy retail spaces, and we don’t have 10 salespeople on the floor. We don’t spend a lot of money on TV and radio advertising that drive the cost of the product through the roof. We keep it simple with a 25,000 sq. ft. building, 3 sales people, 2 kitchen designers and 3 delivery guys.
Most retailers are 10% inventory and 90% showroom, but we are 10% showroom and 90% inventory!
We keep over $500,000 worth of inventory on hand so when you show up to Universal; if you’re ready to purchase we’re ready to deliver!
Buying by the truckload and keeping our warehouse full means HUGE savings to you sometimes up to 50-70% less than the other guy.
We’ve been told a thousand times ” we didn’t know what to expect when we came here but we have to admit we’re pleasantly surprised by the quality and price of your products!”
People often tell me I’m the best kept secret on the seacoast and I respond “we’re not trying to be” the fact that we deliver 90% of what we sell makes it an easy decision to drive a hour or 2 or 3 to save thousands of dollars!
And you don’t have to rent a U haul or borrow someone’s truck.
We don’t want to just sell you a mattress, we would like you to come back and purchase your hot tub, kitchen cabinetsor a living room from us when the time is right!
By then, we hope to earn business from your friends and family . 35% of our business comes from referrals and that’s how you can pay us back from the great savings and delivery service we offer.
If we don’t have what you’re looking for on the showroom floor we have catalogs with every kind of furniture; bunk beds, kid’s bedrooms, bar stools, office furniture, dining rooms and dinettes just to name a few.